First Order Free Delivery* Order over £75 get free delivery*

Delivery & Returns

Delivery:

FREE DELIVERY ON ORDERS OVER £75

£ 6.95 on Orders under £40

£ 4.95 on Orders over £40

Monday – Thursday next day delivery on pre 12:00 Noon orders!

*Saturday delivery is offered at an additional charge for £9.00.
However, if it is your first delivery, your order is over £75.00 or you have a Meat Box included in your delivery, Saturday delivery will have the reduced additional charge of £4.00. 

Orders placed before 12:00PM Monday to Thursday will be eligible for next day delivery. Any orders placed after the cut-off point will be sent at the next available slot. If you order on a Friday, Saturday or Sunday, your order will be sent out on the Monday. If you would like a pre 9:00AM or Saturday delivery, please call us on 01875 613 829 and tell us (this will incur an additional charge). If you have any questions regarding delivery, please get in touch via phone or email us on deliveries@gilmourbutchers.com

Things to Consider:

Due to the nature of the perishables, our couriers must leave your delivery. Please be as detailed as you can the delivery instructions box.

Bank holidays may affect your delivery.

Unfortunately, we cannot offer Sunday or Monday delivery.

We are unable (due to courier restrictions), to delivery to some postcodes, these are;

AB37-38, IV21-24, IV26-28, IV40, IV52-54, KW5, KW11-14, PA36, PA40, PH31, PH33-41, PA80.

Unfortunately we cannot deliver to the Islands.

Packaging:

We know that one of the biggest problems with supplying meats via courier is the dreaded polystyrene boxes that the meat is packed in. They are big, ugly and hard to get rid of when used. Not to mention how un-environmentally friendly they are. That’s why we have decided to use a new form of packaging to deliver our goods. The “Gilmour Hamper Box” is a foam lined corrugated box that can be flat packed before and after use. They are robust, reusable and fully recyclable, unlike the polystyrene boxes.

Each product will come individually wrapped. Steaks, poultry and joints are likely to come in vac-packs, whilst burgers and sausages will be protected in tray packaging with a film lid. We do this because we send everything fresh!

There will be one or two ice gel packs in your order. These are food safe and re-usable.



Returns:

If you have a problem with your order, please contact us at questions@gilmourbutchers.com or phone us at 01875 613829. We will then organise the replacement, return or refund of your order as appropriate. It may be that we need to see the product, in which case we will email you a parcel collection label and organise a pick up.